Privacy Policy

Pacha Mana operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pacha Mana is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, payment card information, transaction details, and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, or purchase, return, exchange or cancel.
• Communications with us including information you include in customer support inquiries.
• Device information including information about your device, browser, network connection, IP address, and unique identifiers.
• Usage information including information regarding your interaction with the Services.

Personal Information Sources

• Directly from you when you create an account, visit or use the Services, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device via cookies and similar technologies.
• From our service providers when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services. To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and create a customized shopping experience.
• Marketing and Advertising. To send promotional communications by email, text, or postal mail, and to show you online advertisements.
• Security and Fraud Prevention. To authenticate your account, provide a secure shopping experience, and detect or act on possible fraudulent activity.
• Communicating with You. To provide customer support and maintain our business relationship with you.
• Legal Reasons. To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

• With Shopify, vendors, and third parties who perform services on our behalf (payment processing, analytics, customer support, fulfillment and shipping).
• With business and marketing partners to provide marketing services and show you relevant advertisements.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

• Right to Access / Know. You may request access to personal information we hold about you.
• Right to Delete. You may request that we delete personal information we maintain about you.
• Right to Correct. You may request that we correct inaccurate personal information we maintain.
• Right of Portability. You may request a copy of the personal information we hold about you.
• Right to Opt out of Sale or Sharing for Targeted Advertising. You can exercise this right here. We also honor the Global Privacy Control signal. Learn more at globalprivacycontrol.org.
• Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option in our emails.

If you reside in the UK or EEA, you may additionally have the right to object to or restrict processing, and to withdraw consent where we rely on it.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date accordingly.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

📧 pachamanacacao@gmail.com
📍 2036 Nevada City Hwy, #203, Grass Valley, CA 95945, US

For the purpose of applicable data protection laws, we are the data controller of your personal information.